Seamlessly Embedded, Real Results: How Enclave Simplifies Deposits with Obligo
Enclave is a North Dakota–based property management company managing 6,000 single-family and multifamily units across the Midwest. Known for its high-quality resident-centric approach, Enclave has been leveraging Obligo since 2022 to streamline their deposit management.
The Challenge: An Outdated Deposit Process
Before Obligo, Enclave struggled with two key deposit-related issues:
- Operational Operational inefficiency with deposits: Managing deposit collection and refunds was labor-intensive, requiring coordination across leasing and accounting, chasing forwarding addresses, reissuing checks, and dealing with stop-payment costs.
- Limitations with other deposit solutions: Previous attempts to implement insurance-based deposit solutions had failed, due to licensing and insurance restrictions in their operating states.
The Solution: An Embedded, Effortless Experience
Enclave partnered with Obligo to offer their residents flexible deposit options, allowing them to keep their cash while still providing financial protection for the property. Angie Wollan, Director of Operations at Enclave, noted that both leasing teams and residents quickly grasped the value of Obligo, describing it as an intuitive, secure, and modern solution that made the deposit process simple for everyone involved.
The Results: Faster Workflows & Happier Residents
⏱️ Significant time savings: Obligo eliminates ~3 hours of staff work per lease by streamlining deposit collection and refunds.
🌟 Improved resident experience: Residents appreciate the financial flexibility and ease of use - without the friction of checks, reissued payments, or lost funds.
📈 Operational efficiency: Fully embedded in AppFolio, Obligo removed manual back-end work and reduced errors, freeing staff to focus on higher-value tasks.
🤝 A trusted partnership: Enclave praised Obligo’s Customer Success team’s responsiveness and collaboration, noting their joint work with AppFolio to further enhance reporting and workflows.
“I can’t see a con to using Obligo,” said Angie. “My advice to others isn’t advice, it’s a question: why aren’t you already using it?”
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